Return Policy
At Dhuqan, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, transparent, and customer-friendly.
Last updated: December 8, 2025
Return Summary
30 days from delivery
Unused, original packaging
Free for defective items
Easy Returns
Hassle-free return process within 30 days of delivery.
Customer Support
Dedicated support team to assist with returns and exchanges.
Quick Refunds
Refunds processed within 5-7 business days.
Return Policy Details
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
Return Window:
30 days from delivery
Condition:
Items eligible for return must be unused, in original packaging, and in the same condition as received.
Proof of Purchase Required
Valid order number, receipt, or email confirmation is required. Orders placed as gifts must include the original purchaser's information.
Important: Certain categories like hygiene products, intimate apparel, or perishable items may have restricted return conditions as per UAE trade laws.
Return Process
Follow these exact steps to initiate and complete your return:
Contact our support team to initiate a return.
Email info@dhuqan.com with:
- • Your order number
- • Product name and quantity
- • Reason for return
- • Photos of the product (if applicable)
Receive return authorization and shipping label.
Within 24 hours, we'll send you a Return Authorization Number (RAN) and detailed shipping instructions including our return address.
Pack the item securely in original packaging.
You must ship the product within 7 days of receiving authorization:
- • Use original packaging if available
- • Include the Return Authorization Number
- • Pack securely to prevent damage
- • Use a trackable shipping method
Return Address: Dhuqan Fulfillment Center, Dubai, United Arab Emirates
Receive refund once item is received and inspected.
Once received, we inspect the product within 2-3 business days. Approved refunds are processed within 5-7 business days to your original payment method.
Non-Returnable Items
The following items cannot be returned due to hygiene, safety, or policy restrictions:
Used or damaged items (unless defective)
Products with broken or damaged seals
Gift cards and promotional vouchers
Items marked as 'Final Sale'
Personalized or custom-made items
Products returned after the 30-day window
Refund Information
Refund:
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item.
Return Shipping:
Free for defective items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a free replacement or full refund.
Report within 7 days of delivery by emailing info@dhuqan.com
Include photos showing the damage or defect clearly
We provide prepaid return labels for our errors
Full refund or replacement including original shipping costs
International Returns
Currently, we only accept returns within the UAE.
Contact us for international return options.
Contact Support
For return inquiries or assistance, please contact our support team.
Email Support
info@dhuqan.comUAE Return Address
Dubai, United Arab Emirates